Reliable Controls – Canada

About the Customer

Reliable Controls is a Canadian firm that produces intelligent building controllers. They offer six products to customers across the globe. Following each yearly product update, they conduct 20 to 24 online training sessions for over 300 users. Previously, this meant setting up computers with the software pre-loaded every single time. As their operations expanded, the mounting training expenses led them to seek a tool that could reduce costs while delivering a superior client experience.

How They Found DaDesktop

The manager, Nate, came across DaDesktop through a Google search. He noticed it was a cloud desktop purpose-built for training. Nate contacted the DaDesktop team, put the remote training to the test himself, and chose to adopt it as their primary training platform.

What They Love About It

Easy for everyone

Trainers and clients alike find DaDesktop a pleasure to use for remote training. There’s no software to install and no technical know-how required. The trainer simply sets up a virtual classroom and shares a link with the learners. Whether someone is joining from the US, Brazil, or Africa, they click the link and land right in the virtual desktop, ready to begin.

Great training features

Attendees can view both the trainer's screen and their own simultaneously, making comparisons and following along a breeze. The trainer has a full view of all student screens at once, simplifying supervision and guidance. Need to offer hands-on help? The trainer can remotely take over a student's desktop whenever needed. A participant from Europe remarked that it feels as though "the trainer is right beside us."

Works worldwide

The platform scales effortlessly and operates on a global scale. You can launch a training session in any country on the spot, or run sessions with attendees from multiple countries concurrently. Participants can be added or removed at any time, giving you much more flexible training planning.

Today, DaDesktop stands as one of Reliable Controls' most valued partners.