Enhancing Connection Performance

DaDesktop may warn you at times if your connection seems to have high 'latency' (delay) that could slow things down. 
 

If that happens, follow these suggestions to boost your connection.

Steps to take

• Whenever feasible, connect via Ethernet. If you have to use Wi‑Fi, run a speed test first (like speedtest.net) to check your speeds.
• Stay as near as you can to the wireless access point. Prefer 5 GHz Wi‑Fi over 2.4 GHz, since 2.4 GHz tends to be slower and picks up interference more readily.
• Turn off any VPNs or proxies before you join the course.
• If you can, deactivate security software that might interfere with the network—these can sometimes raise latency.
• You might want to talk to your company’s IT support, especially if content filtering or network policies are affecting your connection. Whitelisting these domains can make a difference:
   1.             https://\*.npg.io       (eg any host at .npg.io )
   2.             https://dd4t.dadesktop.com
• Avoid heavy downloads or uploads during the session—postpone system updates for Windows, Mac, or Linux until afterwards.
• Your internet speed should exceed: "10 Mbps download & 1 Mbps upload"
   

Reach out to the team through DD Support chat (look for the blue icon) if you need help.

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